Most orders will be shipped next day, after receiving payment before 10:am Central Standard Time of that Business Day.
We ship to most physical addresses. Signature is required for all deliveries.
We ship UPS – FED-EX - COMMON CARRIERS - Depending on the size of the order.
All order sizes are Welcome! From one rail bolt to truck loads.
Remember to always check your local building codes. Codes change from town to town. WE WAIVE ALL RESPONSIBILITY FOR ANY AND ALL CODE VIOLATIONS.
If you need assistance on selecting your stairparts, please email the Old Staircase Man with your questions. He will reply with a phone call in a timely manner.
We accept PAY-PAL, E-Check and Credit Cards through PAYPAL. We also accept Company Checks (no personal checks please). Company Checks take 7-10 working days for processing time before your order will ship.
A 70% Refund will be applied to all returned items that remain sealed and in the box. Freight is to be Pre-Paid. Custom or Non-Standard items cannot be returned.